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Meeting the Targets
Appendix I Meeting the Targets
This appendix summarised the objectives and their overall performance of the DSD's environmental, social and routine services during the reporting year. Looking ahead to the year 2020-21, we will continue to set targets to monitor and ensure the quality of our work and services so as to demonstrate the commitment to sustainability to our stakeholders and Hong Kong.
Environmental Issues
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Environmental Targets 2019-20 |
Achievement |
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|---|---|---|
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Developing smart technologies, optimising operations, introducing innovative measures to enhance effectiveness and efficiency, minimising environmental impacts and meeting public expectations |
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Adopt three new sustainable technologies within a three-year period starting from 2019-20 |
DSD adopted unmanned aircraft systems and 3D laser scanning for condition survey of covered facilities, and adopted thin-film photovoltaic technologies at Stonecutters Island Sewage Treatment Works as a source of renewable energy. We are conducting a trial on SANI (Sulphate Reduction, Autotrophic Denitrification and Nitrification Integrated) Process for treatment of sewage at Sha Tin Sewage Treatment Works in the coming two years. |
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Conduct three Research and Development (R&D) items for optimisation and innovation technologies |
Target met. Three R&D projects have been commissioned, including pilot trial of inclined plate settler technology for primary sedimentation, developing suitable planting mix for a freshwater constructed wetland eco-system in Ma On Kong Channel and pilot trial on the Membrane Aerated Biofilm Reactor at Sha Tin Sewage Treatment Works. |
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Meet with community groups/green groups/academics at least six times each year to consider sustainability matters |
Target met. We conducted more than six meetings and site inspections. |
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Integrating sustainability measures and climate change mitigation, adaptation and resilience considerations through improving energy efficiency, utilising renewable energy, reducing carbon and pollution emissions, and achieving water management, water reclamation and reuse |
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Increase the mileage percentage of electric vehicles to all vehicles to 13% in three years starting from 2019-20 |
The progress was promising. In 2019-20, 16.2% of total mileage of work transport were contributed by electric vehicles. |
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Conduct seven surveillance carbon audits |
Target met. We conducted seven surveillance carbon audits. |
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Further save 2.7 million kilowatt-hours from process optimisation and use of renewable energy |
Target met. We saved 2.7 million kilowatt-hours. |
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Use an average of 1,500 cubic metres of reclaimed water and harvested water per day |
Target met. During the year, we used an average of 1,688 cubic metres of reclaimed water and harvested water per day.
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To achieve zero growth of normalised paper usage from 2018-19 level |
Target met. 9,091 reams of paper were used1 ( i.e. 92 reams less than the annual consumption target). |
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Developing blue-green drainage infrastructure, maximising greening, conserving ecosystems and enhancing community health, liveability and biodiversity |
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Build 2,000 square metres green roof and 150 square metres vertical greening |
Target met. We completed 7,359 square metres green roof and 210 square metres vertical greening. |
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Plant 12,000 trees, bamboos and shrubs |
Target met. We planted 239 trees and 37,478 shrubs. |
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Meeting all statutory and regulatory requirements on environmental performance in our projects and operations |
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Fully comply with the statutory EIA process |
Target met. |
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environmental legislations |
Target met. |
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1. Excluding the paper used in tender/quotation exercises for new contracts/projects.
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Environmental Targets 2020-21 |
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Developing smart technologies, optimising operations, introducing innovative measures to enhance effectiveness and efficiency, minimise environmental impacts and meet public expectations |
|
Adopt three new sustainable technologies within a three-year period starting from 2019-20 |
|
Conduct three Research and Development (R&D) items for optimisation and innovation technologies |
|
Meet with community groups/green groups/academics at least six times each year to consider sustainability matters |
|
Integrating sustainability measures and climate change mitigation, adaptation and resilience considerations through improving energy efficiency, utilising renewable energy, reducing carbon and pollution emissions, and achieving water management, water reclamation and reuse |
|
Increase the mileage percentage of electric vehicles to all vehicles to 13% in three years starting from 2019-20 |
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Conduct seven surveillance carbon audits |
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Further save 0.95 million kilowatt-hours from use of new items of renewable energy and process optimisation |
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Use an average of 1,700 cubic metres of reclaimed water and harvested water per day |
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To achieve zero growth of normalised paper usage from 2019-20 level |
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Developing blue-green drainage infrastructure, maximising greening, conserving ecosystems and enhancing community health, liveability and biodiversity |
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Enhance the external appearance of three existing facilities by carrying out landscaping and greening works |
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Plant 12,000 trees or shrubs |
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Meeting all statutory and regulatory requirements on environmental performance in our projects and operations |
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Fully comply with the statutory EIA process |
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Fully comply with environmental legislations |
Social Issues
|
Social Targets 2019-20 |
Achievement |
Social Targets 2020-21 |
|---|---|---|
|
Minimising the accident rate for the DSD staff |
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Maintain not more than 10 occupational injuries per 1,000 staff per year |
Target met. 2.9 occupational injuries per 1,000 staff per year was reported in the reporting period. |
To lower the target accident frequency rate of in-house staff to within 5 nos. of reportable accidents per 1,000 staff per year from 2020-2021 |
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Minimising the accident rate for the DSD's contractors |
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Maintain less than 0.6 reportable accident per 100,000 man-hours worked |
Target Met. DSD's contractors had 0.14 reportable accident per 100,000 man-hours in the reporting period. |
Same as 2019-20 targets |
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Maintaining occupational safety and health awareness of professional, technical and site supervisory staff, consultants and contractors with in-house briefing |
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Organise at least two in-house occupational safety and health (OSH) workshops |
Target met. Two in-house workshops on OSH were organised. |
Same as 2019-20 targets |
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Promoting the awareness on occupational safety and health amongst contractors |
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Maintain DSD's contractors of at least 80% of eligible new works contracts and 30% of eligible maintenance term contracts, have participated in Development Bureau's Considerate Contractors Site Award Scheme (CCSAS) |
Target met. All of the 21 contractors of eligible new works contracts participated in CCSAS; out of the 13 contractors of eligible maintenance term contracts, 11 (85%) of them participated in the CCSAS. |
Same as 2019-20 targets |
Routine Services
|
Service |
Pledge |
Performance Target 2019-20 |
Achievement |
Performance Target 2020-21 |
|---|---|---|---|---|
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Clearance of blocked sewers/ drains |
Respond within the same day for complaints received before 1 pm |
99% |
99.80% |
Same as 2019-20 targets |
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Respond before noon of next day for complaints received after 1 pm |
99% |
99.84% |
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Customers satisfied with the clearing work2 |
95% |
99.77% |
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Technical audit for connection to the public drainage/ sewerage systems |
Reply to the applicant within nine working days upon receipt of HBP1 application |
99% |
100% |
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Response to written enquiries on sewage services accounts |
Initial respond within two working days |
100% |
96.78% 3 |
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Full reply within a month |
98% |
98.39% |
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Response to complaints and enquiries |
Within 10 calendar days |
98% |
98.64% |
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Provision of drainage record plans |
Allow inspection within the same day |
95% |
100% |
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Provide photocopy within four working days upon confirmation of payment |
95% |
100% |
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On-site display of the purpose and anticipated completion date of drainage works involving road excavation |
A simple description of drainage works with anticipated completion date will be displayed on site to enable the public to understand why the works are necessary and when they will be completed |
98% |
99.49% |
2. The customer satisfaction survey on the clearance of blocked sewers/drains is conducted once a week by selecting the respondents randomly.
3. In order to reduce the risk of the spread of the Coronavirus Disease 2019 (COVID-19) in the community, the DSD implemented special work arrangement from late January to April 2020. In addition to the emergency and essential public services being maintained, the DSD also provided basic and limited public services to members of the public, including the 24-hour DSD Drainage Hotline, the inspection of drainage records, and the handling of Sewage Charges / Trade Effluent Surcharge matters, however the handling time of the related services would be longer than usual.