Drainage Services Department

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Starting from 1 July 2007, the Drainage Services Department has implemented five-day week and the opening hours of our public services:

Office/Services	Opening Hours
(i) HQs Gen Enquiry Hotline (2877 0660)	8:30 am – 5:15 pm from Monday to Friday, lunch break 12:45 pm – 1:45 pm
(ii) Enquiry Hotline relating to Sewage Charge / Trade Effluent Surcharge (2834 9432)	8:30 am – 5:15 pm from Monday to Friday, lunch break 12:30 pm – 1:30 pm Incoming calls outside the service hours are recorded in a Telephone Recording System for follow-up actions in the following working day.
(iii) Counter Enquiry Service relating to Sewage Charge/Trade Effluent Surcharge (iv) Inspection and/or request for drainage record plans at the Drawing Office at (a) 23/F 1063 King's Road (covering Hong Kong Islands and all outlying islands) (b) 13/F Kowloon Government Offices (covering Kowloon and New Territories)	8:30 am – 5:15 pm from Monday to Friday, lunch break 12:30 pm – 1:30 pm
(v) Hotline for making Drain/Sewer Blockage Complaints (2300 1110) (vi) Handling of sewer blockage complaints and clearing of blocked sewers/drains.	24 hours a day from Monday to Sunday

For enquiries, please contact –

General Enquiries (tel: 2877 0660, or email: enquiry@dsd.gov.hk); or
1823 Citizen’s Easy Link (tel: 1823, fax: 2760 1823, email: tellme@1823.gov.hk, or website: https://www.1823.gov.hk/en).

Please visit the central website on “five-day week in the Government” at https://www.csb.gov.hk/english/info/951.html for more information.

Office Hours