About this Report

Regular Engagement

Engaging stakeholders at DSD is an ongoing process that helps us to continuously update the sustainability issues that should be of the greatest concern. To this end, we have established multiple channels to communicate with stakeholders regularly on matters relating to projects, daily operations and our development approaches; all listed in the table below. The concerns raised during these regular exchanges together with our responses are reflected in this report. For details of the engagement, please refer to Chapter 7 Stakeholder Engagement Activities.

Key Stakeholders	Engagement Channels⁹	Key Concerns¹⁰
DSD Staff	Employee incentive scheme Employee recommendation scheme Goodwill visits by DSD management Consultative committees and discussion groups across DSD	Employee benefits Employee training opportunities
Suppliers	Public seminars Procurement activity	Procurement policy Sustainable procurement
Contractors and Consultants	Site visits Experience sharing sessions Construction Sites Housekeeping Award Scheme	Occupational safety and health Construction requirements and trends for projects Environmental performance of projects
Legislators and Local District Councilors	Focus group meetings	Progress of engineering works
Academia Groups and Professional Bodies	Outreach activities Visits to DSD facilities and construction sites Research and Development Forum DSD International Conference	Engineering technology Environmental performance of drainage facilities
General Public	Customer satisfaction surveys Visits to DSD facilities and construction sites Questionnaire surveys	Impact of drainage works on residents Operational efficiency
Green Groups	Meeting with environmental groups Site visits to river channels Research and Development Forum	Ecological conservation Energy consumption and carbon emissions Green design elements in drainage works Environmental performance of suppliers/contractors
Other Governmental Departments	Inter-departmental meetings	Environmental protection policy Drainage services to public