Meeting the Targets
This appendix summarised the objectives and their overall performance of our department's environmental, social and routine services during the year. Looking ahead to the year 2018-19, we will continue to set targets to monitor and ensure the quality of our work and services so as to demonstrate the commitment to sustainability to our stakeholders and Hong Kong.
On Environmental Issues
| Environmental Targets 2017-18 | Achievement |
|---|---|
| Adopting state-of-the-art clean technologies and pollution prevention measures | |
| Starting from 2016-17, adopt 3 new clean technologies or pollution prevention measures within a 3-year period | The progress was promising. Two new technologies have been adopted, including the application of photovoltaic cell technology in the solar farm of Siu Ho Wan STW and the energy-saving design of the air-conditioning system in the electrical control room. |
| Conduct 3 R&D items for clean technologies | Target met. Three research and development projects have been commissioned, including tracking the source of E.coli (slant) with DNA, enhancing the power generation of biogas with the application of thermoelectric trigeneration system, and treating dehydrated sludge filtrate with low-energy anaerobic ammoxidation technology. |
| Integrating sustainability considerations into the design, construction and operation of our facilities | |
| Achieve fully compliance with the statutory EIA process | Target met. |
| Meet with community groups/green groups/academics at least 6 times each year to consider sustainability matters | Target met. More than 6 meetings / forums / community activities were conducted. |
| Use 1,500 cubic metres of reclaimed water or harvested water per day | Target not met. During the year, we used an average of 1,465 cubic metres of reclaimed water or harvested water per day. |
| Conduct 1 new carbon audits and 6 surveillance carbon audits | Target met. We conducted 1 new carbon audits and 6 surveillance carbon audits. |
| Minimising and mitigating environmental impacts arising from the construction and operation of our facilities | |
| Build 4,000 square metres of green roof and 150 square metres of vertical greening | Target met. We built 4,150 square metres of green roof and 675 square metres of vertical greening. |
| Plant 2,000 trees and 60,000 shrubs | Target met. We planted 2,000 trees and 105,000 shrubs. |
| Meeting all statutory and regulatory requirements on environmental performance that are applicable to the activities of the department | |
| Achieve full compliance under environmental legislation | Target not met. There was one exceedance of WPCO licence standard in the year. |
| Devising and conducting internal operations in an environmentally responsible manner | |
| Reduce paper consumption by 0.5% compared to 2016-17 | Target met. Paper consumption was reduced by 0.5% compared to 2016-17. |
| Save energy of 1.6 million kilowatt-hours which is equivalent to 0.64% energy consumption of the base level in 2006-07 | Target met. We saved 2.10 million kilowatt hours in 2017-18. |
| Double the mileage percentage of electric vehicles to all vehicles from the current 6% to 12% in 3 years starting from 2016-17 | The progress was promising. In 2017-18, 12.4% of total mileage of work transport was covered by electric vehicles. |
| Environmental Targets 2018-19 |
|---|
| Developing smart technologies, optimizing operations, introducing innovative measures to enhance effectiveness and efficiency, minimize environmental impacts and meet public expectations |
| Adopt 3 new sustainable technologies within a 3-year period starting from 2016-17 |
| Conduct 3 R&D items for optimization and innovation technologies |
| Integrating sustainability measures and climate change mitigation, adaptation and resilience considerations through improving energy efficiency, utilizing renewable energy, reducing carbon and pollution emissions, and achieving water economy, water reclamation and reuse |
| Double the mileage percentage of electric vehicles to all vehicles from 6% to 12% in 3 years starting from 2016/17 |
| Conduct 1 new and 6 surveillance carbon audits |
| Further save 0.6MkWh from process optimization and use of renewable energy |
| Use 1,500 m3/day of reclaimed water or harvested water |
| To achieve zero growth of paper usage from 2017/18 level |
| Developing blue-green infrastructure, maximizing greening, conserving ecosystems and enhancing community health, livability and biodiversity |
| Build 3,000 m2 green roof and 150 m2 vertical greening |
| Plant 2,000 trees and 60,000 shrubs |
| Meet with community groups/green groups/academics at least six times each year to consider sustainability and biodiversity matters |
| Meeting all statutory and regulatory requirements on environmental performance in our projects and operations |
| Fully comply with the statutory EIA process |
| Fully comply with environmental legislations |
On Social Issues
| Social Targets 2017-18 | Achievement | Social Targets 2018-19 |
|---|---|---|
| Minimising accident rate for DSD staff | ||
| Maintain not more than 10 occupational injuries per 1,000 staff per year | Target met. 2.8 occupational injuries per 1,000 staff per year were reported in the reporting period. | Maintain not more than 10 occupational injuries per 1,000 staff per year |
| Minimising the accident rate in DSD’s contracts | ||
| Maintain less than 0.6 reportable accident per 100,000 man-hours worked in DSD’s contracts | Target Met. 0.08 reportable accident per 100,000 man-hours worked was reported in the reporting period. | Maintain less than 0.6 reportable accident per 100,000 man-hours worked in DSD’s contracts |
| Maintaining occupational safety and health awareness of professional, technical and site supervisory staff, consultants and contractors with in-house briefing | ||
| Organise at least 2 in-house workshops on safety and health | Target met. 2 in-house workshops on safety and health were organized. | Organise at least 2 in-house workshops on safety and health |
| Promoting the awareness on occupational safety and health amongst contractors | ||
| Achieve at least 80% of DSD’s eligible new works contracts and 30% of eligible maintenance term contracts participated in Development Bureau’s Considerate Contractors Site Award Scheme (CCSAS) | Target met. All of the 27 eligible new works contracts participated in CCSAS while out of the ten eligible maintenance term contracts, seven (67%) of them participated in the Scheme. | Achieve at least 80% of DSD’s eligible new works contracts and 30% of eligible maintenance term contracts participated in Development Bureau’s Considerate Contractors Site Award Scheme (CCSAS) |
Our Routine Services
| Service | Pledge | Performance Achievement Target 2017-18 | Achievement | Performance Achievement Target 2018-19 |
|---|---|---|---|---|
| Clearance of blocked sewers/ drains | Respond within the same day for complaints received before 1 pm | 99% | 99.84% | Targets in 2017-18 will be maintained |
| Respond before noon of next day for complaints received after 1 pm | 99% | 99.95% | ||
| Customers satisfy with the clearing work1 | 95% | 99.19% | ||
| Technical audit for connection to the public drainage/ sewerage systems | Reply to the applicant within nine working days upon receipt of HBP1 application | 99% | 99.65% | |
| Response to written enquiries on sewage services accounts | Initial respond within 2 working days | 100% | 100% | |
| Full reply within a month | 98% | 100% | ||
| Response to complaints | Respond within ten calendar days | 98% | 99.06% | |
| Provision of drainage record plans | Allow inspection of drainage record plans within the same day | 95% | 100% | |
| Provide photocopy of drainage record plans within four working days upon confirmation of payment | 95% | 100% | ||
| On-site display of the purpose and anticipated completion date of drainage works involving road excavation | A simple description of drainage works with anticipated completion date will be displayed on site to enable the public to understand why the works are necessary and when they will be completed | 98% | 99.47% |
| 1 | The customer satisfaction survey on the clearance of blocked sewers/drains is conducted once a week by selecting the respondents randomly. |
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