Skip to main content

Drainage Services Department - Sustainability Report 2016-17

Meeting the Targets / On Routine Services

[Executive Summary] [Traditional Chinese Version] [Simplified Chinese Version] [Graphical Version] [Verification Statement] [Feedback Form] [Key Statistics and Data] [GRI Content Index] [Sitemap]

Home | Director’s Statement | About this Report | Sponge City: Adapting to Climate Change | Highlights of the Year | Governance Approach | Our Core Responsibilities | Environmental Management | Care for Our Staff | Media Engagement Activities | Stakeholder Engagement Activities | Meeting the Targets |

Sub-sections in Meeting the Targets

[On Environmental Issues] [On Social Issues] [On Routine Services]

On Routine Services [title_s11_3.png]

Service Pledge Performance Achievement Target 2016-17 Achievement
Clearance of blocked sewers/drains Respond within the same day for complaints received before 1 pm 99% 99.88%
Respond before noon of next day for complaints received after 1 pm 99% 99.75%
Customers satisfy with the clearing work1 95% 98.51%
Technical audit for connection to the public drainage/sewerage systems Reply to the applicant within nine working days upon receipt of HBP1 application 99% 99.31%
Response to written enquiries on sewage services accounts Initial respond within 2 working days 100% 100%
Full reply within a month 98% 99.36%
Response to complaints Respond within ten calendar days 98% 98.85%
Provision of drainage record plans Allow inspection of drainage record plans within the same day 95% 100%
Provide photocopy of drainage record plans within four working days upon confirmation of payment 95% 100%
On-site display of the purpose and anticipated completion date of drainage works involving road excavation A simple description of drainage works with anticipated completion date will be displayed on site to enable the public to understand why the works are necessary and when they will be completed 98% 99.74%

The above targets will be maintained for 2017-18 to monitor and ensure our routine service quality.

1 The customer satisfaction survey on the clearance of blocked sewers/drains is conducted once a week by selecting the respondents randomly.
Top

 

[Executive Summary] [Traditional Chinese Version] [Simplified Chinese Version] [Graphical Version] [Verification Statement] [Feedback Form] [Key Statistics and Data] [GRI Content Index] [Sitemap]

Home | Director’s Statement | About this Report | Sponge City: Adapting to Climate Change | Highlights of the Year | Governance Approach | Our Core Responsibilities | Environmental Management | Care for Our Staff | Media Engagement Activities | Stakeholder Engagement Activities | Meeting the Targets |

(c) Copyright 2017 Best viewed by MS IE 8.0 or above with resolution 1024 x 768.