Drainage Services Department - Sustainability Report 2015-16

Governance Approach / Stakeholder Engagement

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Sub-sections in Governance Approach

[Vision, Mission and Values] [Governance Structure] [Management Approach] [Stakeholder Engagement]

Stakeholder Engagement

By listening and responding to the needs of various stakeholders, DSD is able to move with the times. We established multiple channels to maintain two-way communication with stakeholders on matters such as construction works, daily operations and our development approaches. The stakeholder groups include DSD staff, professional institutions, academia, green groups, the media, and consultants and contractors. For details, please refer to Chapter 7: Stakeholder Engagement Activities.

Stakeholders 1	Stakeholder communication channels/means of interaction 2	Issues of concern 3
DSD Staff	Employee incentive scheme Employee recommendation scheme Goodwill visits by DSD management Consultative committees and discussion groups across DSD	Employee benefits Employee training opportunities
General public	Customer satisfaction surveys Visits to DSD facilities and construction sites Questionnaire Surveys	Impact of drainage works on residents Operational efficiency
Consultants and contractors	Site visits Experience sharing sessions Construction Sites Housekeeping Award Scheme	Occupational safety and health Construction requirements and trends for projects Environmental performance of projects
Academia	Outreach activities Visits to DSD facilities and construction sites Research and Development Forum	Engineering technology Environmental performance of drainage facilities
Green groups	Meeting with environmental groups Site visits to river channels	Ecological conservation Energy consumption and carbon emissions Green design elements in drainage engineering works
Professional institutions	DSD International Conference Research and Development Forum	Engineering technology Asset management
Media	Media briefings	Progress of engineering works

[1] G4-24
[2] G4-26
[3] G4-27

In addition to maintaining ongoing communications, we also hope that our sustainability reports can better address concerns of stakeholders. To this end, starting from 2012-13, we have held an additional stakeholder engagement programme prior to compiling each report. This arrangement helps us better understand our stakeholders’ views and expectations, which are in turn reflected in the report. In this year’s stakeholder engagement programme, we strengthened our connections with our consultants and the public by collecting their views through focus group meetings and questionnaire surveys. For details, please refer to Chapter 2: About this Report.

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[Executive Summary] [Traditional Chinese Version] [Simplified Chinese Version] [Graphical Version] [Verification Statement] [Feedback Form] [Key Statistics and Data] [GRI Content Index] [Sitemap]