Drainage Services Department Sustainability Report 2012-2013

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GRI Content Index

GRI Index	Description	The Information Required
STANDARD DISCLOSURES PART I - Profile Disclosures
1. Strategy and Analysis
1.1	Statement from the most senior decision-maker of the organisation	Chapter 1 - Director's Statement
1.2	Description of key impacts, risks, and opportunities	Chapter 1 - Director's Statement
2. Organisational Profile
2.1	Name of the organisation	Chapter 2 - About the Report
2.2	Primary brands, products, and/or services	Chapter 4 - Governance Approach Chapter 5 - Our Core Responsibilities
2.3	Operational structure of the organisation, including main divisions,operating companies, subsidiaries, and joint ventures	Chapter 4 - Governance Approach
2.4	Location of organisation's headquarters	Hong Kong, 43/F Revenue Tower, Wanchai.
2.5	Number of countries where the organisation operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report	Hong Kong only
2.6	Nature of ownership and legal form	Part of the Hong Kong SAR Government
2.7	Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries)	Chapter 5 - Our Core Responsibilities
2.8	Scale of the reporting organisation	Chapter 5 - Our Core Responsibilities Chapter 9 - Operation Efficiency Appendix 1 - Key Statistics and Data
2.9	Significant changes during the reporting period regarding size, structure, or ownership	No significant changes
2.10	Awards received in the reporting period	Chapter 3 - The Year's Highlights
3. Report Parameters
3.1	Reporting period (e.g., fiscal/calendar year) for information provided	Chapter 2 - About the Report
3.2	Date of most recent previous report (if any)	This is the first Sustainability Report of DSD. Last year, we published an Annual Report and an Environmental Performance Report
3.3	Reporting cycle (annual, biennial, etc.)	Annually
3.4	Contact point for questions regarding the report or its contents	Feedback
3.5	Process for defining report content	Chapter 2 - About the Report
3.6	Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers)	Chapter 2 - About the Report Chapter 4 - Governance Approach
3.7	State any specific limitations on the scope or boundary of the report	Chapter 2 - About the Report
3.8	Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organisations	Chapter 2 - About the Report
3.9	Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols	Chapter 2 - About the Report
3.10	Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement	Appendix 1 - Key Statistics and Data
3.11	Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report	Chapter 2 - About the Report
3.12	Table identifying the location of the Standard Disclosures in the report	Appendix 2 - GRI Context Index
3.13	Policy and current practice with regard to seeking external assurance for the report	Chapter 2 - About the Report Report Verification
4. Governance, Commitments, and Engagement
4.1	Governance structure of the organisation, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organisational oversight	Chapter 4 - Governance Approach
4.2	Indicate whether the Chair of the highest governance body is also an executive officer	Chapter 4 - Governance Approach Secretary for Development is the highest governance body for DSD but he/she is not the executive officer.
4.3	For organisations that have a unitary board structure, state the number and gender of members of the highest governance body that are independent and/or non-executive members	HKSAR Government does not adopt unitary board structure. All our members are appointed by the Chief Executive.
4.4	Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body	Chapter 4 - Governance Approach Chapter 7 - Engaging the Community Chapter 8 - Collaboration with Working Partners Chapter 10 - Caring Our Staff
4.5	Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organisation's performance (including social and environmental performance)	The appointment and promotion of senior management are to be advised by the independent Public Service Commission in accordance with the Public Service Commission Ordinance. All senior management receives regular performance appraisal which include the consideration of the organisation's sustainability performance.
4.6	Processes in place for the highest governance body to ensure conflicts of interest are avoided	Chapter 4 - Governance Approach No specific processes for the highest government body. All government departments follow internal guidelines.
4.7	Process for determining the composition, qualifications, and expertise of the members of the highest governance body and its committees, including any consideration of gender and other indicators of diversity	Chapter 4 - Governance Approach All senior officers in the DSD (at D2 rank and above) are permanent Hong Kong residents. They are civil servants and their appointment and promotion are to be advised by the independent Public Service Commission in accordance with the Public Service Commission Ordinance.
4.8	Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation	Chapter 4 - Governance Approach
4.9	Procedures of the highest governance body for overseeing the organisation's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles	Chapter 4 - Governance Approach
4.10	Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance	Audit Commission and the Legislative Council act as the evaluation framework for general performance of Government, including Development Bureau.
4.11	Explanation of whether and how the precautionary approach or principle is addressed by the organisation	Chapter 4 - Governance Approach
4.12	Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organisation subscribes or endorses	Chapter 4 - Governance Approach
4.13	Memberships in associations (such as industry associations) and/or national/international advocacy organisations in which the organisation - * Has positions in governance bodies; * Participates in projects or committees; * Provides substantive funding beyond routine membership dues; or * Views membership as strategic	Chapter 4 - Governance Approach
4.14	List of stakeholder groups engaged by the organisation	Chapter 4 - Governance Approach
4.15	Basis for identification and selection of stakeholders with whom to engage	Chapter 4 - Governance Approach
4.16	Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group	Chapter 7 - Engaging the Community Chapter 8 - Collaboration with Working Partners Chapter 10 - Caring Our Staff Remarks - We have regular engagement with members of each group: (i) annual appraisals for staff; (ii) quarterly performance reports for consultants and contractors; and (iii) Clearance of Blocked Sewers and Drains Customer Feedback Survey for users
4.17	Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting	Chapter 6 - Managing the Environment All key topics and concerns raised through stakeholder engagement activities such as questionnaire feedback on site visit, customer feedback survey, staff opinions raised in Departmental Consultative Committee meeting have been included in this report.
STANDARD DISCLOSURES PART II - Disclosures on Management Approach (DMAs)
Disclosure on Management Approach EC
DMA EC Aspects	Economic performance	Chapter 9 - Operation Efficiency Appendix 1 - Key Statistics and Data
	Market presence	Our staff's salary is based on a pay scale, namely Master Pay Scale, which is above the minimum wage set by the Law of HKSAR.
	Indirect economic impacts	Chapter 3 - Year's Highlight Chapter 5 - Our Core Responsibilities
Disclosure on Management Approach EN
DMA EN Aspects	Materials	Chapter 4 - Governance Approach Chapter 6 - Managing the Environment Chapter 11 - Meeting the Targets Appendix 1 - Key Statistics and Data
	Energy	Chapter 4 - Governance Approach Chapter 6 - Managing the Environment Chapter 11 - Meeting the Targets Appendix 1 - Key Statistics and Data
	Water	Chapter 4 - Governance Approach Chapter 6 - Managing the Environment Chapter 11 - Meeting the Targets Appendix 1 - Key Statistics and Data
	Biodiversity	Chapter 4 - Governance Approach Chapter 6 - Managing the Environment Chapter 11 - Meeting the Targets We commit to environmental protection. We conduct Preliminary Environmental Review for all our capital projects during the feasibility study stage.
	Emissions, effluents and waste	Chapter 4 - Governance Approach Chapter 6 - Managing the Environment Chapter 11 - Meeting the Targets Appendix 1 - Key Statistics and Data
	Products and services	Chapter 4 - Governance Approach Chapter 5 - Our Core Responsibilities Chapter 6 - Managing the Environment
	Compliance	Chapter 4 - Governance Approach Appendix 1 - Key Statistics and Data
	Transport	Chapter 4 - Governance Approach Appendix 1 - Key Statistics and Data
	Overall	Chapter 4 - Governance Approach Chapter 6 - Managing the Environment Chapter 11 - Meeting the Targets Appendix 1 - Key Statistics and Data
Disclosure on Management Approach LA
DMA LA Aspects	Employment	Chapter 10 - Caring Our Staff Appendix 1 - Key Statistics and Data
	Labor/management relations	Chapter 10 - Caring Our Staff Appendix 1 - Key Statistics and Data
	Occupational health and safety	Chapter 10 - Caring Our Staff Chapter 11 - Meeting the Targets Appendix 1 - Key Statistics and Data
	Training and education	Chapter 10 - Caring Our Staff Chapter 11 - Meeting the Targets Appendix 1 - Key Statistics and Data
	Diversity and equal opportunity	The Hong Kong SAR Government is not discriminatory about gender differences, age, disabilities, etc.
	Equal remuneration for women and men	The basic salary and remuneration of our staff are determined based on their qualification, performance, etc. neglecting their gender. We follow the Civil Service Regulations which set out the terms of appointment and conditions of service for public servants.
Disclosure on Management Approach HR
DMA HR Aspects	Investment and procurement practices	Chapter 4 - Governance Approach
	Non-discrimination	Chapter 4 - Governance Approach All complaint on discrimination will be handled by an independent commission, Equal Opportunities Commission. No incident of discrimination and action has been reported in 2012/13.
	Freedom of association and collective bargaining	No operations have been identified in which the right to exercise freedom of association and collective bargaining may be at risk.
	Child labor	Chapter 4 - Governance Approach
	Prevention of forced and compulsory labor	Chapter 4 - Governance Approach
	Security practices	There is no such practice in DSD.
	Indigenous rights	No complaint of this nature was reported in 2012/13.
	Assessment	No operations have been subject to human rights reviews and/or impact assessments.
	Remediation	Any remediation would follow the procedures and guidelines given by Civil Services Bureau.
Disclosure on Management Approach SO
DMA SO Aspects	Local communities	Chapter 7 - Engaging the Community Chapter 8 - Collaboration with Working Partners Chapter 10 - Caring Our Staff
	Corruption	Chapter 4. Governance Approach
	Public policy	Chapter 4. Governance Approach
	Anti-competitive behavior	This aspect is not applicable to DSD since our Department is under the Development Bereau of Government of the Hong Kong Special Administrative Region to provide services of flood prevention and sewage treatment without making profit.
	Compliance	No significant non-compliance with law and regulation
Disclosure on Management Approach PR
DMA PR Aspects	Customer health and safety	Chapter 4 - Governance Approach
	Product and service labelling	Chapter 6 - Managing the Environment DSD's capital projects are subjected to assessment with Building Environmental Assessment Method (BEAM).
	Marketing communications	As a service provider for the Government, we do not have any market communication plan.
	Customer privacy	There is no report of loss of customer data recorded in 2012/13.
	Compliance	No significant non-compliance with law and regulation
STANDARD DISCLOSURES PART III - Performance Indicators
Economic
Economic Performance
EC1	Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments	Chapter 9 - Operation Efficiency No direct economic value generated in DSD's normal operation
EC2	Financial implications and other risks and opportunities for the organisation's activities due to climate change	No mechanism to separately capture total environmental expenditure in 2012/13
EC3	Coverage of the organisation's defined benefit plan obligations	On retirement, our staff is eligible for retirement benefits as stipulated in the pensions legislation or specified in his terms of appointment. Details of the retirement plan can be found in the Civil Service Bureau's website.
EC4	Significant financial assistance received from government	Chapter 9 - Operation Efficiency
Market Presence
EC6	Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation	98% of the purchase for goods of DSD were awarded to local contractors in 2012/13. "Local" defined as companies registered in Hong Kong.
EC7	Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation	In accordance with Article 99 of the Basic Law, new recruits appointed to the Civil Service on or after 1 Jul 1997 must be permanent residents. All senior officers in the DSD (at D2 rank and above) are permanent Hong Kong residents. They are civil servants and their appointment and promotion are to be advised by the independent Public Service Commission in accordance with the Public Service Commission Ordinance.
Indirect Economic Impacts
EC8	Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement	Our operations do not involve with infrastructure investments.
Environmental
Materials
EN1	Materials used by weight or volume	Appendix 1 - Key Statistics and Data
EN2	Percentage of materials used that are recycled input materials	Appendix 1 - Key Statistics and Data
Energy
EN3	Direct energy consumption by primary energy source	Appendix 1 - Key Statistics and Data
EN4	Indirect energy consumption by primary source	Chapter 6 - Managing the Environment Appendix 1 - Key Statistics and Data
EN5	Energy saved due to conservation and efficiency improvements	Chapter 6 - Managing the Environment Chapter 11 - Meeting the Targets
EN6	Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives	Chapter 6 - Managing the Environment
EN7	Initiatives to reduce indirect energy consumption and reductions achieved	Chapter 6 - Managing the Environment
Water
EN8	Total water withdrawal by source	Appendix 1 - Key Statistics and Data
EN10	Percentage and total volume of water recycled and reused	Appendix 1 - Key Statistics and Data
Biodiversity
EN11	Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas	Chapter 6 - Managing the Environment DSD is committed to environmental protection.We assess the environmental implication for all our capital projects during the planning and design stages in order to fulfill the requirements of Environmental Impact Assessment Ordinance and minimise the impacts to the nature. No mechanism is in place to measure the size of operation sites.
EN12	Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas	Chapter 6 - Managing the Environment
EN14	Strategies, current actions, and future plans for managing impacts on biodiversity	Chapter 6 - Managing the Environment
Emissions, Effluents and Waste
EN16	Total direct and indirect greenhouse gas emissions by weight	Chapter 6 - Managing the Environment Appendix 1 - Key Statistics and Data
EN17	Other relevant indirect greenhouse gas emissions by weight	Chapter 6 - Managing the Environment
EN19	Emissions of ozone-depleting substances by weight	Use of materials with ozone-depleting substances has been avoided in our offices. Considering all our refrigerants and fire extinguishing agents used during replacement are environmentally friendly models and comply with the Ozone Layer Protection Ordinance, as well as the insignificant consumption amount, we will not report our ozone depleting substances consumption value.
EN20	NO_x, SO_x, and other significant air emissions by type and weight	No measurement mechanism is in place as our department does not generate significant NO_x, SO_x and other significant air emissions.
EN21	Total water discharge by quality and destination	Chapter 5 - Our Core Responsibilities Appendix 1 - Key Statistics and Data Under the HKSAR Law, all discharged water is collected by the public sewage system to treatment plants before discharging into the sea. The quantity of water discharged in our office (no other water source discharges through our drains) is equal to the amount of fresh water consumed. By means of different types of treatment processes and advances tecnologies, most of the pollutants, toxic materials and bacteria inside the sewage will be removed to a level meeting the environment standards before discharge.
EN22	Total weight of waste by type and disposal method	Appendix 1 - Key Statistics and Data
EN23	Total number and volume of significant spills.	In 2012/13, a total of 12 significant sewage spills were reported and the total volume of sewage spill was 74,500 cubic metres (smaller than 0.01 per cent of our annual sewage treated). Corrective actions were taken immediately without causing any significant environmental impacts.
Products and Services
EN26	Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation	Chapter 6 - Managing the Environment
EN27	Percentage of products sold and their packaging materials that are reclaimed by category	Not Applicable - No products sold
Compliance
EN28	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations	Appendix 1 - Key Statistics and Data
Social - Labor Practices and Decent Work
Employment
LA1	Total workforce by employment type, employment contract, and region, broken down by gender	Appendix 1 - Key Statistics and Data
LA2	Total number and rate of new employee hires and employee turnover by age group, gender, and region	Appendix 1 - Key Statistics and Data
LA15	Return to work and retention rates after parental leave, by gender	Appendix 1 - Key Statistics and Data
Labor / Management Relations
LA4	Percentage of employees covered by collective bargaining agreements	Nil
LA5	Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements	Minimum notice period is not prescribed in government internal circulars, therefore no minimum notice period is required. But staff are informed and consulted regarding significant changes beforehand, and notices are issued as soon as possible.
Occupational Health and Safety
LA7	Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region and by gender	Appendix 1 - Key Statistics and Data
LA8	Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases	Chapter 10 - Caring Our Staff
Training and Education
LA10	Average hours of training per year per employee by gender, and by employee category	Appendix 1 - Key Statistics and Data As there is no distinct requirement regarding receiving training in terms of gender, we do not report the data broken down by gender.
Diversity and Equal Opportunity
LA13	Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity	Appendix 1 - Key Statistics and Data
Equal Remuneration for Women and Men
LA14	Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation	The data is not available currently but will be provided in short-term. However, the basic salary and remuneration of our staff are determined based on their qualification, performance, etc. neglecting their gender. We follow the Civil Service Regulations which set out the terms of appointment and conditions of service for public servants.
Social - Human Rights
Investment and Procurement Practices
HR1	Percentage and total number of significant investment agreements and contracts that include clauses incorporating human rights concerns, or that have undergone human rights screening	No measurement mechanism is in place as our operations do not involve with investments. As a government department, we strictly follow the policies laid down by the Civil Service Bureau and fully comply with the local ordinances which uphold human rights of citizens.
HR2	Percentage of significant suppliers, contractors and other business partners that have undergone human rights screening, and actions taken	No measurement mechanism in place as it is not a formal practice in local public agency. We do not report this issue because DSD only use suppliers and contractors registered with the Government Logistic Department and Development Bureau respectively. The registers are used by all the works agent of the HKSAR Government (i.e. Water Services Department, Highways Department, Architectural Services Department, etc.). We do not have the result of any screening conducted by the Government Logistic Department and Development Bureau.
HR3	Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained	We do not provide such training.
Non-discrimination
HR4	Total number of incidents of discrimination and corrective actions taken	No incident of discrimination was recorded in 2012/13.
Freedom of Association and Collective Bargaining
HR5	Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights	No operations have been identified in which the right to exercise freedom of association and collective bargaining may be at risk.
Child labor
HR6	Operations and significant suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor	Chapter 4 - Governance Approach No operations and significant supplies are identified having significant risk for incidents of child labor.
Forced and Compulsory Labor
HR7	Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor	Chapter 4 - Governance Approach No operations and significant supplies are identified having significant risk for incidents of forced or compulsory labor.
Assessment
HR10	Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments	No operations have been subject to human rights reviews and/or impact assessments.
Remediation
HR11	Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms	No grievance related to human rights received in 2012/13
Social - Society
Local Communities
SO1	Percentage of operations with implemented local community engagement, impact assessments, and development programs	Chapter 5 - Our Core Responsibilities Chapter 7 Engaging the Community DSD only operates in Hong Kong and we engage with the local community through various programmes. Details can be found in Chapter 7.
SO9	Operations with significant potential or actual negative impacts on local communities	Chapter 5 - Our Core Responsibilities Chapter 6 - Managing the Environment Chapter 7 Engaging the Community
SO10	Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities	Chapter 5 - Our Core Responsibilities Chapter 6 - Managing the Environment Chapter 7 Engaging the Community
Corruption
SO2	Percentage and total number of business units analysed for risks related to corruption	DSD does not perform corruption risk analysis but the Audit Commission conducts regularity audit from time to time to assure that the Government's financial and accounting transactions are proper and that they conform to generally accepted accounting principles.
SO3	Percentage of employees trained in organisation's anti-corruption policies and procedures	All new comers are required to join a one-day induction course to enhance their understanding of the Government and the work nature of the Department, in order to foster a mindset to 'serve the public' with dedication. A topic on anti-corruption is included in the induction course. In 2012/13, three Induction classes were held for a total of 142 colleagues.
SO4	Actions taken in response to incidents of corruption	Chapter 4 - Governance Approach
Public Policy
SO5	Public policy positions and participation in public policy development and lobbying	Chapter 4 - Governance Approach Chapter 7 - Engaging the Community
Compliance
SO8	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations	No significant non-compliance with laws and regulations
Social - Product Responsibility
Customer Health and Safety
PR1	Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures	Chapter 5 - Our Core Responsibilities Chapter 8 - Collaboration with Working Partners Chapter 10 - Caring Our Staff
Product and Service Labelling
PR3	Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements	Chapter 5 - Our Core Responsibilities Chapter 6 - Managing the Environment Committed to provide world-class sewage treatment services, we have set a series of strict quality objectives to monitor our performance. In addition, DSD's capital projects are subjected to assessment with Building Environmental Assessment Method (BEAM).
PR4	Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes	No significant non-compliance with laws and regulations
PR5	Practices related to customer satisfaction, including results of surveys measuring customer satisfaction	Chapter 11 - Meeting the Targets
Marketing Communications
PR6	Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship	As a service provider for the Government, we do not have any market communication plan.
PR7	Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes	No significant non-compliance with laws and regulations
Compliance
PR9	Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services	No significant non-compliance with laws and regulations

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Drainage Services Department - Sustainability Report 2012-2013

GRI Content Index

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